gtag('config', 'G-09P9870Y1H'); SHIPPING & REFUND POLICY – Sisuu.life
Free domestic shipping on all SISUU Tonic - SPICY - at check out

SHIPPING & REFUND POLICY

GENERAL 

We are an Australian-based company that ships international to New Zeland, America, UK & Canada. Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.
Domestic standard shipping - 2 to 10 business days - $9.50
Express domestic standard shipping - 1 to 3 business days -$18.50
SISUU aims to use Sendle as the main carrier due to their carbon footprint and ethics - however we due use other carriers if necessary  Your products will either arrive in a cardboard mailer box or a paper mailer sachet mailer bag (depending on the size of your order). We've worked really hard to make sure our packaging is as sustainable as possible. 

DELIVERY

Signature on delivery is not required for all parcels. Please leave instructions if it is difficult to deliver to your address. If your parcel goes missing - please get in touch at emma@sisuu.life

Important SISUU asks can you please inspect the parcel. Should any damage have occurred in transit do not accept delivery of a parcel.

CURRENCY

All prices are listed and charged in Australian Dollars (AUD).

PAYMENT METHODS

We only use the fastest and safest forms of online payment. Our payment options are Paypal, Google pay, Apple pay & Stripe  (online credit card) through which we accept both Visa and Mastercard. No surcharges apply to any payments.

OTHER IMPORTANT INTERNATIONAL SHIPPING INFO

Import Taxes You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the international shipment. These charges are separate from your shipping charge and you will be billed directly for them in you home country. SISUU cannot advise of these charges as they are determined by the courier, taxation laws in your delivery country and other customs charges. 

DECLARATION OF VALUE AND PRODUCT DESCRIPTION

Due to International laws, SISUU states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.

CUSTOMS INFO

SISUU will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

RETURNS POLICY

We will happily accept the return of any product which is damaged, or does not match the description of what you ordered. SISUU asks can you please inspect the parcel should any damage have occurred in transit. Should any damage have occurred SISUU must be contacted via email emma@sisuu.life within 4 days of receiving your goods and provided with photo evidence for verification.

You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price less freight costs. Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time – especially in the transit of glass items.

Thank you for your patience and co-operation in the event of a breakage or error with your parcel. We will work together to get the goodness you deserve to you as soon as possible.

Once the product is opened, we do not refund the purchase price if you simply change your mind. We hope that helps to enjoy our deliciousness with confidence.